Terms & Conditions

Who you are dealing with

KheloMart is run by Rohit Anabhavane as a sole proprietorship, based in Meerut, Uttar Pradesh, India. You can reach us at support@khelomart.com or +91 88795 95423.

KheloMart is a marketplace. Some products are sold by us directly and others by independent sellers listed on the platform. The product page and your invoice name the seller for each item. Where an item is sold by an independent seller, your contract of sale is with that seller, and we act as the platform that connects you, takes payment and provides support.

Your account

• You must be 18 or over to buy from us.
• Keep your password to yourself — you are responsible for orders placed from your account.
• Give us accurate details. We cannot deliver to an address that does not exist, and we may cancel an order placed with false information.
• We may suspend an account we reasonably believe is being used for fraud or abuse.

Products, pricing and availability

• We describe products as accurately as we can. Photographs are illustrative, and colours vary between screens.
• Prices are in Indian Rupees and include GST unless stated otherwise.
• Stock is not reserved until your order is confirmed. If an item sells out after you order it, we will cancel that line and refund it in full.
• If a price is listed in obvious error we may cancel the order and refund you rather than honour it. We will tell you if that happens.

Orders

Your order is an offer to buy. A contract forms when we send an order confirmation. Until then we may decline an order — for example if we cannot verify payment, the item is unavailable, or the delivery address is outside the area we serve.

Payment

We accept UPI, credit and debit cards, netbanking and cash on delivery. Card and UPI details are handled by our payment provider and are not stored on our servers. Cash on delivery may be unavailable on some orders or postcodes.

Delivery

• Orders are dispatched within 24 hours of confirmation.
• Delivery is free on orders of ₹999 and above.
• Delivery estimates are estimates. We are not liable for delays caused by the courier, weather, or anything else outside our reasonable control, but we will keep you informed and help you track the order.
• Risk in the goods passes to you on delivery. Please check the parcel on arrival and tell us about any damage within 48 hours.

Returns and refunds

You can return most items within 7 days of delivery.

• Items must be unused, in their original packaging, with tags and any seals intact.
• Start a return from Returns in your account, or contact support.
• Once we receive and check the item, the refund is issued to your original payment method within 5–7 business days.
• Returns are free when the item arrived damaged, defective, incomplete or not what you ordered. When you return something because it does not fit or you changed your mind, a ₹100 return pickup fee is deducted from your refund (once per return request).

What cannot be returned: items that have been used, washed or damaged after delivery; items without their original tags and packaging; customised or personalised items; and, for hygiene reasons, innerwear, nutrition and personal-care products.

A faulty or incorrectly supplied item can be returned beyond 7 days, and your rights under the Consumer Protection Act, 2019 are not affected by anything in this section.

Cancellations

Cancelling is always free. From your orders you can cancel until the courier collects the order, and an online payment is refunded automatically, in full. Once it is on its way you can still request cancellation: the courier brings it back to us and we refund the full amount as soon as it arrives. Refunds reach your original payment method within 5–7 business days. Once an order is delivered, it is a return instead (see above).

Reviews and content you post

Reviews must be your genuine opinion of a product you bought. Do not post anything unlawful, abusive, or that infringes someone else’s rights. We may remove content that breaks these rules. By posting, you grant us a licence to display that content on the site.

Our liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under Indian law. Subject to that, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.

Intellectual property

The KheloMart name, logo, site design and content belong to us or our licensors. Product names and brand logos belong to their respective owners. You may not copy or reuse them without permission.

Governing law

These terms are governed by the laws of India, and the courts at Meerut, Uttar Pradesh have exclusive jurisdiction.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it.

Contact

Email support@khelomart.com or see our help centre. Our grievance officer is named in the privacy policy.