Privacy Policy
Last updated 8 October 2026
This policy explains what we collect when you use KheloMart, why we collect it, who we share it with, and what you can ask us to do with it. It covers khelomart.com and the accounts, orders and recommendations that run on it.
Who we are
KheloMart is run by Rohit Anabhavane as a sole proprietorship, based in Meerut, Uttar Pradesh, India. In this policy “we” and “us” mean Rohit Anabhavane, trading as KheloMart, and “you” means anyone using the site.
What we collect
Information you give us
- Account details — your name, email address, phone number and password (stored hashed, never in plain text).
- Delivery addresses you save or enter at checkout.
- Order information — what you bought, when, at what price, and its delivery and return history.
- Reviews, ratings and photographs you submit about products, which are published publicly alongside your display name.
- Support messages you send us.
Information we record as you browse
We record more than most stores, because the recommendations on the site are built from it. This is worth reading:
- Products you view, and the order you viewed them in.
- Searches you run, including searches that returned nothing, and any searches you choose to save.
- Browsing sessions — the path you take through the site, how long you spend, and what you interacted with on each page.
- Cart and wishlist activity, including items added and later removed.
- Recommendation telemetry — which recommended products were shown to you, which you clicked, and which you went on to buy.
- Device and connection data — IP address, browser and device type, and a session identifier stored in your browser.
We use this to work out what to show you: which rails appear on the home page, what “picked for you” contains, and what is suggested alongside a product. We do not sell it.
Payment information
Card and UPI details are handled by our payment provider, Razorpay, and are not stored on our servers. We keep a record of the transaction — amount, status, method and reference — so we can process refunds and answer questions about an order.
Why we are allowed to use it
- To perform our contract with you — taking payment, shipping your order, handling returns and refunds.
- Because you consented — marketing email, and saving your searches. You can withdraw consent at any time.
- For our legitimate interests — personalising the store, preventing fraud, and keeping the site secure and working.
- To meet legal obligations — tax and accounting records we are required to keep.
Who we share it with
We share only what is needed, and only with:
- Sellers — merchants fulfilling your order receive your name, delivery address and the items ordered.
- Delivery partners, for the same reason.
- Our payment provider, to take and refund payment.
- Service providers who host the site and send our email, under contract and only on our instructions.
- Authorities, where the law requires it.
We do not sell your personal data to anyone.
How long we keep it
Order and invoice records are kept for 8 years to meet tax and accounting requirements. Browsing and search history is kept for 12 months, after which it is deleted or aggregated so it no longer identifies you. If you close your account we delete your profile and addresses, but keep the order records we are legally required to hold.
Your rights
You can ask us to:
- give you a copy of the personal data we hold about you;
- correct anything that is wrong;
- delete your account and the data we are not required to keep;
- stop sending you marketing email;
- stop using your browsing history to personalise the store.
Some of this you can do yourself from your account — addresses, saved searches and search history are editable under your account. For anything else, email support@khelomart.com and we will respond within 30 days.
Cookies and similar technology
We store a session identifier in your browser so your cart survives a reload and so recommendations can be tied to your session. We do not use any analytics or advertising trackers: no Google Analytics, no Meta Pixel and no third-party ad cookies. You can clear these through your browser settings, though the cart and sign-in will stop working if you block them entirely.
Security
Passwords are hashed, traffic is encrypted in transit, and access to customer data is limited to staff who need it. No system is perfectly secure; if a breach affects you we will tell you and the relevant authority as the law requires.
Children
The store is not intended for children under 18. We do not knowingly collect their data, and will delete it if we find we have.
Grievance officer
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you can raise a complaint with:
- Name: Rohit Anabhavane
- Email: support@khelomart.com, phone +91 88795 95423
- Location: Meerut, Uttar Pradesh, India
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Changes
If we change this policy we will update the date at the top, and tell you by email if the change materially affects you.
Contact
Email support@khelomart.com or see our help centre.